Do You Have to Be There for Delivery?

No, you do not. It is the question we are asked most often by people moving to Arizona from somewhere else, and the answer is the one they are hoping for: with written permission, your apartment office, property manager or HOA can let our crew in, and you can arrive to a finished home.

This is not an unusual accommodation. A large share of our deliveries happen with nobody there.

How authorised access works

The mechanics are simple, but they have to be arranged before the day:

• You give written permission naming who may let us in — the leasing office, the property manager, a family member, the HOA.
• They agree to it. Most apartment communities do this routinely; some have their own form. Ask early, because this is the step that causes delays.
• We confirm a window with whoever is providing access.
• The crew delivers and sets up, and the unit is locked behind them.

The one thing we cannot do is get ourselves in. If the office will not release access and nobody can be there, the delivery has to wait.

What "set up" means

Worth being specific, because people picture boxes in a hallway. Our delivery fee covers a crew of roughly three, the round-trip mileage and fuel, and the full setup:

• Furniture placed, assembled and positioned in each room.
• Beds made — linens on, not folded on the mattress.
• Kitchen unpacked and organised into the cupboards.
• Towels hung in the bathroom.
• Artwork on the walls and lamps plugged in.

The same fee covers unloading and removal at the end of your term, which can also happen without you. Winter visitors regularly fly home in April and have us collect afterwards.

What to sort out before the day

Three things, in order of how often they trip people up:

• Written access permission. Start this when you sign the lease, not the week of delivery.
• Utilities on. We can work without power but we would rather not, and you do not want to arrive to a dark house. Electricity in particular.
• Lead time. About a week's notice off-peak. During peak season, January through March, a month or more may be necessary — inventory, not scheduling, is the constraint.

If you are coming from out of state and your travel dates are firm but your arrival time is not, tell us. We would rather build the delivery around the flight than around an optimistic guess.

Arriving to a finished house

The point of all of this is what happens at the end of a long travel day. You unlock the door to a made bed, a stocked kitchen, towels on the rail and lamps that work — and the only thing left to do is sleep.

See what is included in each tier on the packages page, or read the rest of the common questions on the FAQ. When you have dates, send them over.