01How much advance notice do you need prior to a delivery?+
Book at least one week before your move-in date. During peak winter season (January through March), book a month or more ahead, because inventory is limited. Shorter notice is sometimes possible but never guaranteed, so call us before you count on it.
02When is your peak season?+
Peak season rates apply to rentals including any dates between January 1st and March 31st, UNLESS the lease term is six months or longer. Peak season pricing reflects higher demand during Arizona's winter months.
03What areas do you service?+
We currently serve all of Arizona. Our primary service areas include Phoenix Metro, Scottsdale, and Tucson, with regular deliveries to Flagstaff, Prescott, Sedona, Cottonwood, Bullhead City, Sierra Vista, Yuma, and many other communities throughout the state.
04Do I need to be present when you make your delivery?+
No, customers are not required to be present during delivery. With written permission, you can authorize the apartment office or property management to provide access to our delivery crew. We'll take care of everything and have your space move-in ready.
05What does the delivery fee include?+
The delivery fee covers furniture cleaning and preparation, loading, round-trip truck mileage and fuel, a moving crew of approximately three people, complete setup including bed making, kitchen organization, towel hanging, and artwork installation, plus final unloading and removal at pickup.
06Do you charge a damage waiver fee?+
No. No one appreciates being quoted a price only to be hit with ambiguous fees later. We believe in transparent pricing. We simply ask that furniture be returned in similar condition as when rented, with normal wear and tear expected.
07How do I initiate a furniture rental agreement?+
Complete the Apply Now form on our website with your rental requirements. You'll receive a follow-up call from our team to discuss your needs, and then receive the rental agreement via email for review and signature.
08What are your hours of operation?+
Monday through Friday 9:00am – 4:00pm. For urgent inquiries, you can call 480.755.4944 during business hours.
09Do you rent cribs, highchairs, changing tables and other baby-related items?+
No, we do not currently carry any baby furnishings in our inventory. Our packages focus on adult furniture, housewares, and standard home essentials.
10Do you rent furniture on a month-to-month basis?+
During the summertime (off-peak season) we are usually able to accommodate month-to-month rentals. However, there are increased fees to offset the additional preparation and service costs. Month-to-month availability is limited during peak season (January-March).
11What is included in your furniture packages?+
Our complete packages include living room furniture, bedroom furniture with linens, dining furniture, kitchen essentials and housewares, bathroom accessories with towels, flat screen TV, artwork, lamps, and all setup services. Everything you need to move in and feel at home immediately.
12What is your cancellation policy?+
Please contact our office for specific cancellation policy details. We understand plans can change and work with our clients to find reasonable solutions when possible.
13Can I add or remove items from my package?+
Yes. Our packages are flexible. You can customize your rental by adding or removing items based on your specific needs. Contact us to discuss customization options and pricing adjustments.
14What if something breaks or gets damaged?+
Normal wear and tear is expected and included. For accidental damage beyond normal use, please notify us immediately. We'll assess the situation and work with you on a fair resolution. Our furniture is durable and designed for rental use.
